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How many discs per cartridge can the Bravo/Bravo II print? Do Primera Bravo Duplicators or LX Series Printers require any regular maintenance? Color matching is off. Colors are not printing the same as they appear on screen. (All Products) - How many disc can my Bravo Autoprinter/Publisher Printer per ink cartridge?
- My cartridge is defective. What can I do?
- Who do we call for Warranty & Support issues on Primera products?
How many discs per cartridge can the Bravo/Bravo II print?
This depends on many factors. However, with 100% coverage, printing an even amount of each color, at the default resolution of 1200 the Bravo/Bravo II prints approximately 100 to 130 discs per cartridge. If you are not printing full coverage discs you can expect to get many more discs out of one cartridge.
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Do Primera Bravo Duplicators or LX Series Printers require any regular maintenance?
In most cases the Bravo Duplicators or LX Series Printers need no regular maintenance. However, there are a few things that can be done when they shown signs of ink build up or label debris build up. 1. Periodically check the encoder belt/strip for ink build up. Clean the front and back with a soft cloth and alcohol. Ink over spray can build up on this strip and cause horizontal movement problems including offset printing and picking problems. The encoder belt is the clear plastic strip about 1/4" in width inside the unit running parallel to the metal bar that the arm (if applicable) and cartridges glide on. (Not the white ribbon cable connected to the print carriage) It looks tinted because there are many little vertical lines on it that the head carriage reads like a road map to find its way left and right.
Encoder Belt Cleaning Procedure:
Obtain a paper towel or lint-free cloth wet with rubbing alcohol. Move the robotic arm (if applicable) and head carriage (or ink cartridges) all the way to the left. Take the wet portion of the paper towel and pinch it around the encoder strip so both sides are touching the paper towel. In one movement, go all the way from the right all the way to the left. If you get a visible amount of dust or ink off the belt, you should probably do it two or even three times to make sure you get it completely clean. After that, move the carriage and robotic arm (if applicable) all the way to the right, and do the same thing, going from the left, all the way to the right. Again, do it multiple times if necessary.
2. Periodically check the metal guide bar for ink build up. The metal guide bar is what the arm (if applicable) and cartridge glide back and forth on. Clean it with rubbing alcohol. Re-grease with light or white lithium grease. 3. Check the Maintenance (Capping) Station for ink build up / Replace Wipers. The capping station is where the cartridges dock when not printing. The rubber cap just naturally builds up ink over time. There can also be ink residue on the wiper. The fix is easy. Just wipe off the capping station components occasionally with a damp cloth. The components that need cleaning include the cap itself as well as the two clear plastic wipers just to the right of the cap. See the images below:
The color wiper may actually need replacement after several thousand prints if you notice light printing on the first few passes or leading edge of the label or disc. Request a new wiper from tech support. To replace it simply use a screw driver to bend the wiper so the hole in the wiper clears the plastic tab on the maintenance station. Pull the wiper from the maintenance station. Replace it by pressing the wiper down until the plastic tab fits into the hole on the wiper.  
4. (LX series Printers Only) Check the grit roller (feed roller) for label debris build up. Clean with a Cotton Swab (Q-Tip) and alcohol.
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Color matching is off. Colors are not printing the same as they appear on screen. (All Products)
Color matching is off. Colors are not printing the same as they appear on screen. Color Matching Driver Settings. Toggle the color matching setting in the driver. For Bravo PRO, XRP, SE or an LX series printer toggle between Graphic and Photo mode. For a Bravo II or XR toggle between Prima Color and Z Color. In Windows, the color matching settings can be found in Start-Control Panel - Printers and Faxes - Right Click on the printer name - Choose Printing Preferences. On a Mac these settings can be found by choosing Publisher/Printer Settings under the Copies and Pages drop down menu on the print options screen.
File Type. If you are printing an image file directly or importing an image or a background into SureThing or Nice Label, certain image formats work better than others. Try JPG, TIF, BMP. All of these format choices are available from the "Save as" or "Export" screens of popular graphics programs.
Image Mode. Try changing the image mode of the source file. (CMYK or RGB) In Illustrator, image mode options become available after you export the image. In Photoshop they are available by selecting Mode from the Image menu.
Print from Source. If possible try printing directly from the source program. The source program could be Adobe Illustrator or Photoshop. Image quality and color interpretation can be distorted by exporting images into JPG, TIF or BMP format and then further distorted by importing that image into SureThing or NiceLabel. (Note: This is only possible if you are using an LX series printer or are Printing Only using a Disc Publisher)
Print from Adobe Acrobat. If you do not have the source program or the source file, ask your graphic designer for a high quality pdf of the graphic. You can download Adobe Acrobat Reader for free and it is a great printing program the maintains very accurate color compared to the source image. (Note: This is only possible if you are using an LX series printer or are Printing Only using a Disc Publisher) Tweak the Color of the Source. Exact color matching of the printed discs to the screen may never be possible since there are factors that are out of the driver's control. The surface of the disc reacts with the ink in the cartridge to produce the color. For this reason, it may be necessary to tweak the color of the source image to print the way you want on disc. In this case it is possible that the color displayed on screen may not be the color that you want printed, but when the disc is printed it looks the way it is supposed to look. Note: There are many other printing problems that can look like color matching issues. The solutions above are only applicable if the disc looks vibrant, bright and fully saturated but the colors are off. For all other issues search the knowledge base for "Print Quality" under your specific product. Many of these problems can be solved by manually cleaning the ink cartrdiges.
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- How many disc can my Bravo Autoprinter/Publisher Printer per ink cartridge?
This depends on many factors. However, with 100% coverage, printing an even amount of each color, at the default resolution of 1200 you will get the number of disc listed in the chart below. If you are not printing full coverage discs you can expect to get many more discs out of one cartridge.
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Printer
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Number of disc printed
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Bravo SE
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100 to 115
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Bravo II
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130 to 150
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BravoPro
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250 to 300
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- My cartridge is defective. What can I do?
There are only three reasons for a defective cartridge:
1. Clogged nozzles. (banding / poor quality)
2. Mixing Colors (Colors are different from one cartridge to the next)
3. Cartridge not recognized (Not able to print)
1. Clogged nozzles can usually be fixed by the cleaning procedure explained in the first article below. You may have to repeat the cleaning procedure more than once. Also, it may be helpful to print a clean/purge from the driver or several very dark images. If repeated cleanings or purge prints do not unclog the nozzle, let the cartridge sit for 1-7 days. This can give the cartridge a chance to settle out any air bubbles that may have been introduced during the shipping process. If cartridge still doesn't not work, the cartridge is probably defective.
2. Mixed Colors can be diagnosed before you even put the cartridge in the printer by the same cleaning procedure described in the first article below. Check for red, yellow, and blue when you manually clean the cartridge. If the colors look different from one cartridge to the next you'll know that the cartridge is defective. If the colors appear to be correct after the manual cleaning, then the colors are mixing at some other point in the printing process. See the second article below.3. If the electronics on the cartridge (or the barcode for Bravo II/XR) are damaged it may not be recognized by the printer. This is easy to diagnose. Simply try another cartridge. If the new cartridge works but the old one doesn't, the cartridge is probably defective. To be sure, clean the copper contacts on the cartridge and the cartridge carrier. Try the cartridge again.
If none of these apply, you may have an issue that can be explained by something other than a defective cartridge. Check the following articles regarding quality problems with ink cartridge to see if they apply to you: - Cartridge cleaning procedure for BravoPro, SE, LX810, LX400
- The ink in the color cartridge is mixing or the first few passes of printing are lighter than the rest. (Cleaning the Maintenance Station)
- The ink in my new cartridge has leaked inside the packaging.
- Discs are printing with poor quality or poor color matching, streaks, banding, or missing colors. (BravoPro or XRP Only)
- Labels are printing with poor quality, poor color matching or missing colors. (LX800-810 Only)
- Labels are printing with poor quality or poor color matching, streaks, banding, or missing colors. (LX400)
Discs are printing with poor quality, poor color matching, streaks, banding, or missing colors. (Bravo, Bravo II, Signature Only)
If you think your cartridge is defective, please contact tech support for additional troubleshooting which may lead to cartridge replacement.
Notes on Ink Replacement. - All replacements for defective cartridges must be processed through Tech Support.
- To receive replacement cartridges, you may be required to send in your defective cartridges.
- Tech Support will perform the cleaning procedures and tests mentioned above on all cartridges received.
- Tech Support will weigh all cartrdiges received. They will not replace cartridges with less than 50% ink remaining. (Use the table below)
Ink Cartridge Information Table Part No. | Type | Capacity | Full (grams) | 50% | Empty | Ink Type | Product | 53330 | Color | 14.1ml (4.7 each Color) | 33 | 27 | 21 | Dye based | Bravo/Bravo II/Bravo XR/XRn | 53331 | Black | 15ml | 30 | 25 | 21 | Dye based | Bravo/Bravo II/Bravo XR/XRn | 53335 | Color | 24ml (8ml each Color) | 47 | 37 | 28 | Dye based | BravoPro/LX800/Bravo SE* | 53336 | Black | 19ml | 38 | 31 | 23 | Dye based | BravoPro/LX800 | 53020 | Black | 24ml | Pigment based | LX800/810 | 53319 | Black | 35ml | 51 | Dye based | Signature IV/Pro/Z6 | 53321 | Color | 33.9 ml (11.3 each Color) | 68 | Dye based | Signature Pro/Z6 | 53318 | Color | 33.9 ml (11.3 each Color) | 68 | Dye based | Signature IV | 53324 | Photo | 39.2ml (9.8 each Color) | Dye based | Signature Z6 | 53377 | Black | 19ml | 38 | 31 | 23 | Dye based | LX810/800 | 53376 | Color | 24ml (8ml each Color) | 47 | 37 | 28 | Dye based | LX810/800 | 53332 | Color | 11.5 (3.8 each Color) | 35 | 31 | 26 | Dye based | Bravo SE |
*Requires Software, Firmware, Driver Update Cartridge weights are approximate and may be used as guides for defective cartridge returns only. Color Cartridge empty weights are based on cartridges with no ink in any of three color reservoirs. It is possible that cartridges will be empty of one or more colors and be much heavier than the empty weights published above. Under no circumstances will Primera accept returns for full or empty cartridges for the reason that they do not meet these published weights.
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- Who do we call for Warranty & Support issues on Primera products?
Free Telephone support for all Primera products is available from Primera.
Business Hours:
8 AM to 7PM CST, Monday through Friday
Technical Support and or Warranty Support: (763) 475-6669
Support email: Support@Primera.com
Primera Sales Department: (800) 797-2772
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